Infrastructure Management
24/7 management of network, compute, cloud and workplace infrastructure against agreed service levels.
- Engagement
- Managed
- Timeline
- 4–8 weeks to transition
- Outputs
- 6
Service brief
We run the estate — monitoring, patching, capacity, backup and incident response across on-premises and cloud — to service levels the business has signed off, with reporting that shows the position rather than asserting it.
Current run state
The business challenge
Infrastructure work is absorbed by whoever is free. Patching slips, capacity is discovered at the point of failure, and nobody can say what the estate actually costs to run.
- !Patch and lifecycle backlog with no visible owner
- !Capacity and cloud spend discovered after the fact
- !Incidents triaged by availability rather than severity
Managed state
How we solve it
A managed operating model: monitored estate, defined severity model, standing patch and capacity cadence, and monthly reporting against the service levels agreed at the outset.
- ✓Full monitoring and alerting coverage with runbooks
- ✓Scheduled patch, backup and capacity cycles
- ✓Severity-based incident response with root-cause closure
Availability measured against committed service levels
Predictable, forecastable run cost
Security posture maintained through disciplined patching
Internal teams released to change work, not firefighting
Operating rhythm
A cycle that keeps running after go-live
Discover
Estate discovery, monitoring coverage and risk baseline.
Define
Service levels, severity model and runbooks agreed.
Deliver
Transition into managed operation with parallel run.
Sustain
Monthly service review, capacity and cost optimisation.
Platforms we run
Hand it over. Keep the outcome.
Tell us what has to stay up, and we will take the run-state, the reporting and the accountability. A consultant responds within one business day.
Start the conversation