Applications Management
Support, enhancement and lifecycle ownership of business applications — ERP, CRM and bespoke systems.
- Engagement
- Managed
- Timeline
- 4–10 weeks to transition
- Outputs
- 6
Service brief
End-to-end ownership of the application layer: L1–L3 support, release management, enhancements and vendor coordination, so business systems keep pace with the business using them.
Current run state
The business challenge
Applications are supported informally by the people who happened to implement them. Knowledge sits with individuals, enhancements queue indefinitely, and upgrades are deferred until they become risky.
- !Support knowledge concentrated in one or two people
- !Enhancement backlog with no prioritisation mechanism
- !Upgrades deferred until vendor support lapses
Managed state
How we solve it
A documented support model with tiered response, a governed enhancement pipeline and a maintained upgrade path across every application in scope.
- ✓L1–L3 support with documented runbooks and SLAs
- ✓Governed enhancement backlog with business prioritisation
- ✓Maintained upgrade and vendor-support roadmap
Business systems supported independently of key individuals
Enhancements delivered on a predictable release cadence
Vendor support currency maintained
Lower total cost of ownership across the portfolio
Operating rhythm
A cycle that keeps running after go-live
Discover
Application inventory, criticality and knowledge capture.
Define
Support model, SLAs and release cadence agreed.
Deliver
Knowledge transfer and transition into managed support.
Sustain
Continuous enhancement, upgrades and service review.
Platforms we run
Hand it over. Keep the outcome.
Tell us what has to stay up, and we will take the run-state, the reporting and the accountability. A consultant responds within one business day.
Start the conversation