BPR & Gap Analysis
Improve the process before you automate it — map, measure and redesign how work actually runs.
- Engagement
- Managed
- Timeline
- 4–10 weeks
- Outputs
- 5
Service brief
Current-state process capture, quantified gap analysis against the target operating model, and a redesign that removes work rather than digitising it.
Current run state
The business challenge
Automation applied to an unexamined process fixes the symptom and preserves the cost. Handoffs, rework loops and shadow spreadsheets survive the system change intact.
- !Process knowledge held informally by long-tenured staff
- !Rework and exception handling absorbed as normal cost
- !Target state described in ambition, not in measures
Managed state
How we solve it
We measure the current process — volumes, cycle times, exception rates — then quantify each gap against the target state so redesign decisions are made on evidence.
- ✓Current-state capture with measured volumes and cycle times
- ✓Gap register scored by cost, risk and effort
- ✓Redesigned process with controls and owners named
Work removed before technology is applied
A prioritised gap register the business agrees with
Process documentation that survives staff turnover
A measurable baseline for later benefit claims
Operating rhythm
A cycle that keeps running after go-live
Discover
Process capture through observation, interview and system data.
Define
Gap register quantified and prioritised with process owners.
Deliver
Redesign, controls definition and pilot in a live area.
Sustain
Rollout, documentation handover and measurement cadence.
Platforms we run
Hand it over. Keep the outcome.
Tell us what has to stay up, and we will take the run-state, the reporting and the accountability. A consultant responds within one business day.
Start the conversation